The Home to Stay program is a vital resource for tenants in the targeted areas. Through early intervention, collaborative support, and a focus on both the practical and emotional needs of tenants, the program aims to ensure long-term housing stability and enhance the overall well-being of tenants. This holistic approach helps tenants build stronger connections to their communities and navigate any challenges they may face in their tenancy.
Program Coverage Area
The Home to Stay program covers the following areas:
- Blair Athol
- Eagle Vale
- Eschol Park
- Glenfield
- Ingleburn
- Kearns
- Leumeah
- Macquarie Fields
- Minto
- Raby
- Ruse
- St Andrews
Program Delivery
The Home to Stay program is a collaborative effort between Homes NSW and NEAMI International. The combined expertise of both organisations ensures a well-rounded approach, addressing both housing and social and emotional needs of tenants.
Program Goals
- To reduce the risk of tenancy failure by providing timely support and interventions for tenants facing challenges.
- To help tenants maintain their housing stability, improve their well-being, and feel more connected to their community.
- To build a trusting, long-term relationship between tenants and housing staff, where tenants feel supported, heard, and respected.
Key Areas of Focus
Rental Arrears
- Support in addressing rental arrears and facilitating payment plans or referrals to financial assistance programs.
- Early intervention to prevent tenancy issues related to rental arrears.
Property Care
- Assistance with maintaining the condition of the property, including guidance on cleanliness, repairs, and understanding tenancy obligations.
- Encouraging responsible property upkeep to avoid damage and ensure a safe living environment.
Nuisance and Annoyance Concerns
- Addressing conflicts or issues that may arise with neighbours, helping tenants navigate and resolve disputes to maintain a peaceful living environment.
Social and Community Engagement Support
- Assisting tenants with accessing social support services and community groups that can improve their quality of life.
- Providing connections to local social services, mental health support, and community-based organizations to help tenants feel more connected and supported.
Tenant Support Model
The program is built on a strong, equal partnership between the tenants and housing staff.
Tenants are encouraged to be active participants in their journey, with an emphasis on empowerment, trust, and collaboration. The Home to Stay team works closely with tenants to build strong, supportive relationships based on mutual respect and open communication.
Referral Pathways
Referrals to the Home to Stay program can be made through Homes NSW, though self-referrals are also accepted. This gives tenants the flexibility to engage with support services as needed, whether through housing staff or by directly reaching out for help.