Feedback and Complaints

Feedback

Tharawal Aboriginal Corporation is committed to providing high quality services. Improvement to our services is important to us, and we welcome and value all feedback.

You can provide feedback to us in the following ways:

  • the online feedback form, here: Feedback Form
  • feedback forms available in each reception area
  • verbally with a staff member who will complete the above form on your behalf

Complaints

If you are not happy with our service or wish to make a complaint, you will be treated in a courteous and understanding manner. Tharawal Aboriginal Corporation has a formal complaints procedure to ensure a fair and confidential process for any complaints received.

You can lodge a complaint with us in the following ways:

  • the online feedback form, here: Feedback Form
  • feedback forms available in each reception area
  • verbally with a staff member who will complete the above form on your behalf

If you are not satisfied with the outcome of a complaint after going through the complaint procedure at Tharawal Aboriginal Corporation, you can contact the NSW Health Care Complaints Commission on the below details.

 

Health Care Complaints Commission

Phone: 02 9219 7444 or (toll free) 1800 043 159
Email: hccc@hccc.nsw.gov.au
Mail: Locked Bag 18 Strawberry Hills NSW 2012

Tharawal Housing Aboriginal Corporation Logo
Contact Numbers

THARAWAL ABORIGINAL CORPORATION

187 Riverside Drive, Airds NSW 256002 4628 4837
FAX Number02 4627 8066
PO Box 290 Campbelltown, NSW 2560 

THARAWAL DENTAL CLINIC

Demountable 2 - 187 Riverside Drive, Airds NSW 2560

02 4628 4837 (option #2)

02 4624 9400

THARAWAL SOCIAL AND EMOTIONAL WELLBEING

187 Riverside Drive, Airds NSW 256002 4624 9430

THARAWAL BRIGHTER FUTURES

187 Riverside Drive, Airds NSW 256002 4620 0400

OORUNGA WANDARRAH MACS CENTRE

187 Riverside Drive, Airds NSW 256002 4620 0298

WARANWARIN THARAWAL CHILD & FAMILY CENTRE

105 Townson Avenue, Minto NSW 256602 9820 7447

WARANWARIN FAMILY SUPPORT PROGRAM

105 Townson Avenue, Minto 256602 9820 7447

THARAWAL HOUSING OFFICE

187 Riverside Drive, Airds NSW 256002 4628 4837
Emailhousing@tacams.com.au
Hours of Operation

Tharawal AMS

Monday - Thursday 8.30am-5.00pm
Friday 9.00am - 4.30pm
Saturday & Sunday & Public Holidays CLOSED

Community & Administration

Monday - Thursday 9.00am-5.00pm
Friday 9.00am - 4.30pm
Saturday & Sunday & Public Holidays CLOSED

Oorunga Wandarrah MACS Centre

Monday - Friday 7.30am-5.00pm
Saturday & Sunday & Public Holidays CLOSED

Waranwarin Child & Early Learning Centre

Monday - Friday 7.30am-6.00pm
Saturday & Sunday & Public Holidays CLOSED

Waranwarin Family Support Program

Monday - Friday 9.00am-5.00pm
Saturday & Sunday & Public Holidays CLOSED

Tharawal Housing Office

Monday - Thursday 9.00am-5.00pm
Friday 9.00am - 4.30pm
Saturday & Sunday & Public Holidays CLOSED
Important Information:Coronavirus (COVID-19)

We are currently undertaking precautionary measures to contain and control the spread of COVID-19 (coronavirus) and our clinics and offices are temporarily closed to walk-in appointments.

 

For GP & Health related services

Please call us to book an appointment or to speak to a team member about the latest restrictions on: 02 4628 4837

 

For all emergencies please contact 000

You can also call the healthdirect helpline on 1800 022 222 to speak with a registered nurse.

 

For more detailed information about COVID-19 visit the Department of Health website.

We would like to pay respect to the Elders past and present. We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land.

Warning: Aboriginal and Torres Strait Islander viewers are advised that this website may contain images, voices and names of deceased persons.

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