Feedback and Complaints

Feedback

Tharawal Aboriginal Corporation is committed to providing high quality services. Improvement to our services is important to us, and we welcome and value all feedback.

You can provide feedback to us in the following ways:

• the online feedback form, here: Feedback Form
• feedback forms available in each reception area
• verbally with a staff member who will complete the above form on your behalf

Complaints

If you are not happy with our service or wish to make a complaint, you will be treated in a courteous and understanding manner. Tharawal Aboriginal Corporation has a formal complaints procedure to ensure a fair and confidential process for any complaints received.

You can lodge a complaint with us in the following ways:

• the online feedback form, here: Feedback Form
• feedback forms available in each reception area
• verbally with a staff member who will complete the above form on your behalf

If you are not satisfied with the outcome of a complaint after going through the complaint procedure at Tharawal Aboriginal Corporation, you can contact the NSW Health Care Complaints Commission on the below details.